Life Science
Implementation of a Workflow Manager to Control Processes
The case study
Sector
Life Science
Customer
The company is an international contract manufacturer in the pharmaceutical industry that specializes in the clinical and commercial development and production of highly toxic pharmaceutical products.
The problem to be solved
Our client needed to conduct a thorough review, optimize resource utilization, and reduce waste and errors.
How it was addressed
Phase 1
Analysis
1
Needs analysis
2
Process analysis
3
Analysis of the procedures
4
Feasibility study
5
Identification of requirements support
6
Optimised processes design
Phase 2
Digitalisation
1
Implementation of processes on the platform
2
(FAT) Factory Acceptance Test
3
UAT (User Acceptance Test)
4
Support for the validation phase
5
Server and Backup configuration support
6
Initial data loading support
Phase 3
Support
1
Training for those managing the system
2
Training for key users and end users
3
Initial (system) setup support
4
Help desk assistance service
Final product
Documentation
Training
Access management/Periodic review
Work permits
Product details
Results
• Real-time control of workflows and documentation
• Simplification and speeding up of training
• Immediate responses in Inspection phase
• Savings in time and costs
• Reduction of errors
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