Life Science
Implementation of a workflow manager to control processes
The case study
Sector
Life Science
Customer
An international pharmaceutical subcontractor specialising in the clinical and commercial development and production of pharmaceutical products with a high degree of toxicity.
The problem to be solved
Our client needed to carry out a strict control, to optimise the use of resources and reduce waste and errors.
How it was addressed
Phase 1
Analysis
1
Needs analysis
2
Process analysis
3
Analysis of the procedures
4
Feasibility study
5
Identification of requirements support
6
Optimised processes design
Phase 2
Digitalisation
1
Implementation of processes on the platform
2
(FAT) Factory Acceptance Test
3
UAT (User Acceptance Test)
4
Support for the validation phase
5
Server and Backup configuration support
6
Initial data loading support
Phase 3
Support
1
Training for those managing the system
2
Training for key users and end users
3
Initial (system) setup support
4
Help desk assistance service
Final product
Documentation
Training
Access management/Periodic review
Work permits
Product details
Results
• Real-time control of workflows and documentation
• Simplification and speeding up of training
• Immediate responses in Inspection phase
• Savings in time and costs
• Reduction of errors
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